Man and a Van Camden Privacy Policy
This Privacy Policy explains how Man and a Van Camden collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all Man and a Van Camden customers and users of our services in the Camden area.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We only collect and process personal data where we have a clear legal basis to do so and where it is necessary for providing our services or meeting our legal obligations.
Personal Data We Collect
We collect personal data that is necessary to arrange and complete your move or related services. This may include:
Identification and contact details, such as your full name, home or business address, collection and delivery addresses, and any other address relevant to the service.
Communication details, such as your preferred contact method and the content of your communications with us, including enquiries, quotes, booking confirmations and service feedback.
Service related information, such as details of the items to be moved, access and parking information, dates and times of moves, special instructions, and records of services we provide to you.
Payment related information, such as the amount charged, payment method and payment status. Card details provided through payment processors are handled by them and are not stored by us, other than limited transaction references where necessary.
Technical information, such as basic device and browser details, and anonymous usage data where this is generated by your interaction with our website. This may include IP address and time of visit, where legally permissible.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including handling enquiries, preparing and issuing quotes, confirming bookings, planning routes, carrying out collections and deliveries, and resolving any issues that arise before, during or after a move.
To manage our relationship with you, including sending service updates, confirming details of your booking, requesting feedback, and responding to your questions or complaints.
To administer our business, including maintaining internal records, accounts and invoices, and managing our contractors, staff and vehicles.
To improve our services, including reviewing how customers use our services, monitoring demand, and identifying ways to make our services more efficient and effective.
To comply with legal obligations, including tax, accounting and record keeping requirements, and to cooperate with law enforcement or regulatory authorities where legally required.
Lawful Basis for Processing
We rely on one or more of the following lawful bases when processing your personal data:
Contract. We process personal data when it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or use our services.
Legal obligation. We process personal data where we are required to do so by law, for example to maintain accounting records or to comply with applicable transport and safety regulations.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and interests. This includes managing and improving our services, preventing fraud and misuse of our services, and defending legal claims.
Consent. In limited cases, we may rely on your consent, for example where it is required to send certain types of marketing communications. Where we rely on consent, you can withdraw your consent at any time.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Service and booking records are generally kept for a period that allows us to manage our relationship with you, respond to queries and handle any legal claims. This is usually up to six years after the end of our relationship, in line with standard limitation periods and accounting requirements.
Financial and invoicing records are kept for the period required by tax and accounting laws.
Communications such as emails and messages are kept for as long as necessary to deal with your enquiry or any issues arising from the services we provide, and for a reasonable period thereafter.
Where personal data is no longer needed, we take steps to delete or anonymise it in a secure manner.
Data Processors and Third Parties
We may use carefully selected third party service providers who act as data processors and support our business operations. These may include:
Payment processing providers who handle card and electronic payments for our services.
IT and hosting providers who host our website and store data on secure servers.
Communication service providers who facilitate phone, messaging or other communication tools we use to contact you.
Professional advisers such as accountants or legal advisers, where necessary for running our business and meeting our legal obligations.
When we share personal data with processors, they are only allowed to use it in accordance with our instructions, must keep it secure and must not use it for their own purposes.
We may also share personal data where it is required by law, with law enforcement agencies, regulators, courts or other public authorities, or where it is necessary to establish, exercise or defend legal claims.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it for their role, using secure storage and disposal practices, and seeking to work only with reputable service providers.
While we take reasonable steps to safeguard your personal data, no system can be completely secure, and we cannot guarantee absolute security of information transmitted to or from us.
Your Data Protection Rights
If you are a customer or prospective customer in the Camden area, you have a number of rights regarding your personal data under data protection law. These include:
Right of access. You have the right to obtain confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You have the right to request that we restrict the processing of your personal data in specific situations, such as while we are assessing a request for rectification or an objection.
Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
International Transfers
Our primary operations are based in the United Kingdom. If we ever transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply from the date it is made available. We encourage you to review this policy periodically to stay informed about how we protect your information.
