Man and a Van Camden Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Camden provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

1.1 Service Provider refers to Man and a Van Camden, the removal and transport service operator.

1.2 Customer refers to the person, firm, or organisation booking or using the services.

1.3 Services means any removal, transport, loading, unloading, packing, or related services provided by the Service Provider.

1.4 Goods means any items, belongings, furniture, boxes, or other property that the Service Provider is requested to move, transport, handle, or store.

1.5 Contract means the agreement between the Customer and the Service Provider incorporating these Terms and Conditions.

1.6 Working Day means any day from Monday to Friday, excluding public holidays in the United Kingdom.

2. Scope of Services

2.1 Man and a Van Camden provides removal and transport services primarily within Camden and surrounding areas, as well as to and from other locations within the United Kingdom by prior agreement.

2.2 The specific services to be provided, including collection and delivery addresses, estimated time, and any additional labour or packing requirements, will be agreed with the Customer at the time of booking.

2.3 The Service Provider reserves the right to decline any booking request at its sole discretion, including where the job is considered unsafe, unlawful, or beyond the practical capabilities of the Service Provider.

3. Booking Process

3.1 Bookings must be made directly with the Service Provider using the methods of contact specified by the Service Provider from time to time.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

3.2.1 Full collection and delivery addresses.

3.2.2 Accurate description and quantity of Goods.

3.2.3 Details of access restrictions, such as stairs, lifts, parking limitations, narrow roads, or time restrictions.

3.2.4 Any special handling requirements for fragile or high-value items.

3.3 The Service Provider will provide an estimate or quotation based on the information supplied by the Customer. Any change in the scope of work, access conditions, or the nature or volume of Goods may result in a revised charge.

3.4 A booking will be considered confirmed only when the Service Provider has accepted the booking and, where applicable, received any required deposit from the Customer.

4. Estimates, Quotes, and Pricing

4.1 Unless expressly stated as a fixed price, any price given by the Service Provider is an estimate only and may change if the job takes longer than expected or involves additional work.

4.2 The Service Provider may charge by the hour, by the job, or by another agreed basis. The charging structure will be communicated to the Customer at the time of booking.

4.3 Waiting time, additional labour, extended load or unload times, and unforeseen access difficulties may be chargeable as extras.

4.4 Charges for congestion zones, tolls, parking fees, or fines incurred due to instructions given by the Customer may be added to the final invoice.

5. Payments and Deposits

5.1 The Service Provider may require a deposit at the time of booking. The amount and payment method will be advised to the Customer.

5.2 Unless otherwise agreed in writing, all charges are payable by the Customer immediately upon completion of the Services on the day of the move.

5.3 Payment must be made using a method accepted by the Service Provider. The Service Provider reserves the right to refuse to commence or continue with the Services if cleared funds have not been received where prepayment is required.

5.4 If payment is not made when due, the Service Provider may charge interest on overdue amounts at the statutory rate from the date payment became due until the date payment is received in full.

5.5 The Customer remains responsible for all charges, even where the Services are requested by a third party or where reimbursement is expected from another person or organisation.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Service Provider as early as possible.

6.2 Where a booking is cancelled by the Customer:

6.2.1 If cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refunded at the discretion of the Service Provider, subject to any reasonable administrative charges.

6.2.2 If cancellation is made within 48 hours of the scheduled start time, the Service Provider may retain part or all of the deposit and may charge a cancellation fee to cover lost time and costs.

6.2.3 If cancellation occurs on the day of the move or after the van and team have been dispatched, the Service Provider may charge up to the full quoted amount.

6.3 If the Customer wishes to change the date, time, or details of a booking, the Service Provider will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in a revised price.

6.4 The Service Provider reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Service Provider will attempt to give as much notice as possible and will offer a new time or date. The Service Provider will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

7.1.1 Ensuring that all Goods are properly packed and ready for transport unless packing services have been explicitly agreed.

7.1.2 Ensuring that fragile or delicate items are suitably protected and clearly marked.

7.1.3 Obtaining all necessary permissions, parking arrangements, and permits at both collection and delivery addresses.

7.1.4 Ensuring that access to the property is safe, clear, and suitable for the Services to be carried out, including ensuring that stairways, lifts, and corridors are available.

7.1.5 Being present or providing an authorised representative at both collection and delivery locations to direct the work and sign any documentation.

7.2 The Customer must not ask the Service Provider to transport or handle anything that is illegal, hazardous, highly flammable, explosive, toxic, or otherwise unsuitable for transport. This includes but is not limited to firearms, drugs, chemicals, fuel, or perishable goods likely to cause damage.

7.3 The Customer is responsible for checking that nothing is left behind at the collection address and that all items have been unloaded at the delivery address before the Service Provider leaves.

8. Loading, Unloading, and Access

8.1 The Service Provider will take reasonable care when loading and unloading Goods. However, the Customer must ensure that floors, walls, and surfaces are adequately protected if required.

8.2 Where access involves stairs, long carrying distances, or other difficulties not disclosed at the time of booking, additional charges may apply and the job may take longer than estimated.

8.3 The Customer must arrange suitable parking for the vehicle. Any fines resulting from inadequate or illegal parking due to instructions from the Customer may be charged to the Customer.

9. Waste and Disposal Regulations

9.1 The Service Provider operates in accordance with relevant waste and environmental regulations. The Service Provider is not a general waste disposal contractor and cannot remove or dispose of waste that falls outside normal household or office removals unless explicitly agreed in advance.

9.2 The Customer must not present for removal any items that would be classified as controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, medical waste, or large quantities of construction rubble, unless prior written agreement has been obtained and appropriate arrangements have been made.

9.3 Where the Service Provider agrees to remove unwanted items for disposal or recycling, the Customer authorises the Service Provider to determine the method of disposal in compliance with relevant laws and regulations. Additional charges may apply for such services.

9.4 The Customer is responsible for ensuring that any items presented as waste are lawful to dispose of and that no items of value are unintentionally mixed with waste materials.

10. Liability and Limitations

10.1 The Service Provider will exercise reasonable skill and care in providing the Services. However, the Service Provider's liability is subject to the limitations set out in this clause.

10.2 The Service Provider will not be liable for loss or damage arising from:

10.2.1 Incorrect or incomplete information supplied by the Customer.

10.2.2 Inadequate or defective packing by the Customer where packing services were not provided by the Service Provider.

10.2.3 The handling of Goods against the advice of the Service Provider or where the Customer has insisted on a particular method.

10.2.4 Normal wear and tear, minor scratches, or scrapes that may reasonably occur during handling and transport.

10.2.5 Loss or damage to items of a fragile nature, including but not limited to glass, mirrors, artwork, electronics, and ornaments, unless professionally packed by the Service Provider.

10.2.6 Loss of data or records stored on computers, drives, or electronic equipment.

10.3 The Service Provider will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity arising from the performance of the Services.

10.4 The Customer is advised not to include jewellery, money, important documents, or other high-value items among the Goods. Such items are carried entirely at the Customer's own risk.

10.5 Any claim for loss or damage must be notified to the Service Provider in writing as soon as reasonably practical and in any event within 7 days of the date of the move. The Customer must give the Service Provider a reasonable opportunity to inspect any alleged damage.

10.6 To the fullest extent permitted by law, the total liability of the Service Provider in respect of any claim arising out of or in connection with the Services shall not exceed the amount paid by the Customer for the Services in question, unless otherwise required by law.

11. Insurance

11.1 The Service Provider may maintain appropriate insurance cover for its operations as required by law. However, this insurance is not a substitute for contents or removals insurance arranged by the Customer.

11.2 The Customer is strongly encouraged to arrange suitable insurance cover for the Goods in transit and during handling, particularly for high-value or fragile items.

12. Delays and Events Beyond Control

12.1 The Service Provider will use reasonable efforts to adhere to agreed arrival and completion times. However, all times are estimates and not guaranteed.

12.2 The Service Provider will not be liable for delays or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, vehicle breakdowns, extreme weather, strikes, or public events.

12.3 Where a delay occurs, the Service Provider will keep the Customer informed as far as reasonably possible and will complete the Services as soon as reasonably practicable.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Service Provider as soon as possible so that it can be addressed.

13.2 The Service Provider will review complaints in a fair and timely manner and may request further information or evidence in order to investigate.

14. Data Protection and Privacy

14.1 The Service Provider may collect and process personal information about the Customer in order to arrange and provide the Services, manage payments, and handle queries.

14.2 The Service Provider will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for providing the Services, complying with legal obligations, or where the Customer has given consent.

15. General Provisions

15.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Service Provider, form the entire agreement between the parties and supersede any prior understandings or representations.

15.2 No variation to these Terms and Conditions will be binding unless agreed in writing by the Service Provider.

15.3 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Service Provider.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Customer and the Service Provider shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking or using the Services of Man and a Van Camden, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.